ty99's Privacy Policy — Your Information Is Our Responsibility
Keeping your personal information completely secure and private on the ty99 platform is our top priority. We protect your privacy through SSL encryption and strict data protection practices.
1 Introduction & Scope
ty99 ("we", "our", "platform") is a trusted online gaming and betting platform operated for users in Bangladesh. We believe that protecting the personal information and privacy of our users is a fundamental responsibility.
This Privacy Policy explains what types of information we collect, how it is used, who it is shared with, and what steps we take to protect your information. This Policy is an integral part of our Terms & Conditions.
If you disagree with any part of this Policy, please stop using our services and contact us.
2 What Information We Collect
ty99 collects the following types of information:
2.1 Directly Provided Information
- Full name and date of birth (for age verification)
- Email address and contact number
- National ID card or passport details (for identity verification)
- Residential address
- Account password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
2.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Time spent on the platform and pages visited
- Login time and logout time
- Gaming history and betting activity
- Cookie and session data
2.3 Third-Party Sourced Information
- Transaction verification data from payment processors
- Data received from identity verification services
- Information received from fraud prevention services
3 Purposes of Using Your Information
We use the information we collect for the following purposes:
- Account Management: Creating, verifying, and maintaining your ty99 account.
- Identity Verification: Confirming that you are 21 years of age or older and that you are a real person.
- Transaction Processing: Processing deposit and withdrawal requests and maintaining payment records.
- Customer Support: Resolving your questions and complaints and providing effective assistance.
- Security & Fraud Prevention: Detecting and preventing account hacking, money laundering, and other unlawful activities.
- Responsible Gaming: Monitoring your gaming behaviour and providing support when needed.
- Service Improvement: Improving platform functionality and user experience.
- Legal Compliance: Complying with applicable laws and regulations and responding to requests from regulatory authorities.
Information Sharing & Protection
4 Information Disclosure & Sharing Policy
ty99 never sells your personal information to third parties or transfers it for marketing purposes. However, we may share information in the following limited circumstances:
- Payment Service Providers: With bKash, Nagad, Rocket, Upay and related banking partners — only the information necessary to complete a transaction.
- Technology Partners: With technology service providers that support platform operations, who are bound to maintain the same privacy standards as ours.
- Identity Verification Services: With verification service providers that help us meet regulatory requirements.
- Legal Authorities: Where providing information is mandatory pursuant to a court order, lawful legal process, or government directive.
- Fraud Prevention: With relevant authorities in connection with investigations into money laundering or other financial crimes.
5 Data Security Measures
ty99 employs industry-standard technical and administrative measures to protect your personal and financial information:
- SSL/TLS Encryption: All data exchanged between the platform and your device is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain form — only a strong cryptographic hash is stored.
- Access Controls: Only authorised personnel may access your information, and only for legitimate reasons. Every access is logged.
- Firewall & Intrusion Detection: Our servers are protected by robust firewalls and real-time threat detection systems.
- Regular Security Audits: Vulnerability assessments are conducted regularly by third-party security specialists.
- Data Backups: Your information is regularly saved in secure, encrypted backups.
- Staff Training: All our staff receive regular training on data protection.
Although we take the highest security measures, it is not possible to guarantee complete security on the internet. We therefore also ask you to keep your account credentials confidential.
Your Rights & Choices
6 Cookie Policy
The ty99 website and platform use cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining a login session. These cannot be disabled.
- Functional Cookies: Remember your preferences, such as language selection. You can control these.
- Analytics Cookies: Help analyse platform usage patterns so we can improve our services.
- Security Cookies: Used to detect and prevent fraud.
You can block or delete non-essential cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.
7 Data Retention Period
ty99 retains your personal information only for as long as necessary:
- Account Information: For as long as the account is active and, after closure, for the period required by legal and regulatory obligations.
- Transaction Records: Financial transaction records are retained for an extended period as required by law.
- Gaming History: Gaming logs are retained for responsible gaming monitoring and dispute resolution.
- Communication Records: Records of customer support interactions are retained for quality control and training purposes.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
Once the retention period has passed, we delete or anonymise information using secure methods.
8 Your Rights Regarding Your Information
As a user of the ty99 platform, you have the following rights:
- Right of Access: You can find out what information we hold about you and why. Contact us to obtain this information.
- Right to Rectification: If the information we hold about you is inaccurate or incomplete, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted. However, we are obliged to retain some information due to legal requirements.
- Right to Restrict Processing: In certain cases you can ask us to limit the processing of your information.
- Right to Object: You can object at any time to receiving marketing communications.
- Right to Close Account: You can contact us at any time to close your account.
Special Provisions & Contact
9 Policy Regarding Minors
ty99 strictly does not provide services to anyone under the age of 21. Our services are for adults aged 21 and over only.
We do not intentionally collect personal information from anyone under the age of 21. If we become aware that a minor has created an account, we will immediately close that account and delete all related information.
If you believe a minor is using our platform, please contact us. For more information, visit our Responsible Gaming page.
10 Third-Party Links & Services
The ty99 platform may include game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, Ezugi, NetEnt, and other third-party services.
These third-party service providers have their own privacy policies, and ty99 is not responsible for their collection or use of information. We only work with partners who maintain appropriate data protection standards.
Payment service providers such as bKash, Nagad, Rocket, Upay operate under their own privacy policies. When you use their services for financial transactions, their policies will also apply.
11 Policy Changes & Updates
ty99 reserves the right to change or update this Privacy Policy from time to time. Such changes may occur:
- To keep pace with changes in law or regulation
- When new services or features are added
- To keep up with advances in data protection technology
- Based on user feedback and needs
If significant changes are made to the Policy, we will send a notice to your registered email and/or display a notification on the platform. Continued use of the platform after any change will be considered acceptance of the updated Policy.
If you have questions about any changes compared to a previous version, please contact our support team.
12 Applicable Law & Jurisdiction
This Privacy Policy is governed by applicable law. Any dispute relating to this Policy will be resolved within the relevant legal framework.
We commit to complying with applicable data protection laws and regulations and remain committed to upholding the privacy rights of our users.
The Bengali version of this Policy is authoritative. In the event of any dispute over a translation or interpretation, the Bengali version shall prevail.
Privacy Contact
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our privacy team will review your request as quickly as possible.
Available 24 hours a day, 7 days a week in Bengali and English
[email protected]
Bengali and English — speak to us in your preferred language
When requesting access to or deletion of information, please include your account email address and full details of your request so that we can assist you quickly and accurately.
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